This policy is Annex A to the Terms of Service and is accepted together with the terms at sign-up.

Annex A: Refund and Cancellation Policy

Annex A is part of the klikAkaun Terms of Service and is accepted together with them at sign-up. Issued by Klik Innovations Sdn Bhd ("Klik", "we"). Version 1.1.

A1. Quick summary

You can cancel at any time. Cancellation takes effect at the end of the period you have already paid for.
Monthly plans: no pro-rata refund. If our service is down for more than 24 hours in a month, you get a credit.
Yearly plans: full refund if you ask within 14 days after the first payment. After that, no refund.
Setup fee: counted as started at the first setup session. Refunded in full if we reject your application, or cannot finish setup within 30 days through our fault.
Failed or duplicate payments are refunded in full.
Prices do not include SST because Klik is not SST-registered.

A2. What you pay for

A package (AIRA, SARA, CLARA or VARA), paid monthly or yearly through BayarCash (FPX).
A one-time setup fee.
AI is not included in the package price. You connect your own AI account. You pay that provider directly. We cannot be asked to cover that cost.

A3. How to cancel

Sign in as the owner, or contact us on WhatsApp 011-1040 7107 or e-mail klik.innovations@gmail.com.
Tell us the company or organisation name and that you want to cancel.
We confirm the request with the owner or registered signatory, to protect you from someone else cancelling.
We send written confirmation and the last day of active service.

Cancellation starts when we receive your request. To avoid the next invoice, cancel at least 1 day before that invoice date.

A4. What happens after you cancel

Your account stays active until the end of the paid period. No new invoices after that.
After the paid period ends, the account is read-only for 90 days. In that time you can export your data. After 90 days the data is deleted. Backups expire within about 13 months.
If you want to return, contact us before your data is deleted. If you return within those 90 days, the setup fee is not charged again.

A5. Monthly plans

You pay one month at a time. There is no pro-rata refund for the unused part of a month you have paid. You keep using the service to the end of that month.
Outage credit: if the service is down for more than 24 hours in one month because of a problem on our side, we give you a credit on the next invoice.
Amount of the credit: the monthly fee divided by the days in that month, times the days down. Days down are rounded up to whole days.
The 24 hours are the total downtime in that month. Planned maintenance with notice is not counted.
The credit is not cash. You must ask for it within 14 days after the outage.

A6. Yearly plans

Full refund if you ask within 14 days after the date of the first payment. A full refund means the full amount you paid. Klik bears the gateway fee.
After 14 days there is no refund. Your account stays active to the end of the paid year.
The 14 days apply to the first payment only, not to renewal invoices. That is why we send a reminder 30 days, 7 days and 1 day before the renewal date, so you have time to cancel.
Cancellation takes effect at the end of the paid year.

A7. Setup fee

This fee covers setting up your company: creating the account, chart of accounts, settings and starter guidance.
Setup counts as started at the first setup session with you. After that the fee is not refunded.
It is refunded in full if (a) we reject your application, or (b) we cannot finish setup within 30 days through our fault.
If the delay is caused by you (for example documents sent late), the 30 days are paused until we receive what is needed.
The referral discount does not apply to the setup fee.

A8. Failed or duplicate payments

Payment failed but money left your bank: contact us with the BayarCash transaction reference. We check. If we did not receive the payment, we ask BayarCash or your bank to return it, or we refund it ourselves.
Duplicate payment (paid twice for the same invoice): we refund the extra amount in full.
Wrong amount: we correct it or refund the difference.
There is no fee for these refunds. Klik bears any bank or gateway fees, so you get back the full amount you paid.

A9. FPX Direct Debit

FPX Direct Debit is not available yet. For now you pay each invoice yourself through FPX, so nothing is taken automatically. If we add Direct Debit later, we will explain how to end the mandate before you are asked to give your authorisation.

A10. How to ask for a refund

Send a WhatsApp (011-1040 7107) or e-mail (klik.innovations@gmail.com).
Give the company name, payment date, amount, BayarCash transaction reference and the reason.
Do not send card numbers, passwords or ID copies.
We reply within 3 working days.
If approved, we transfer the refund to your bank account within 14 calendar days. Refunds are paid by bank transfer, not through BayarCash. Actual time depends on your bank.
If we decline, we explain why.

A11. Referral commission

If you were referred by a partner, a refund to you may affect that partner's commission. That is our internal matter and does not change your refund rights. The 10% referral discount stays for as long as your subscription is active and does not apply to the setup fee. If you cancel and later return through the same partner, the 10% discount stays.

A12. Other points

Refunds do not cover your third-party AI account costs, your bank charges, or other costs you pay to others.
We may update this policy with 30 days' notice. Changes do not affect payments already made.
Overdue payment and suspension: see section 8 of the Terms of Service. Data export is always allowed.
Malaysian law applies. See the Terms of Service.
Contact us: WhatsApp 011-1040 7107, e-mail klik.innovations@gmail.com.

AI insights are information only, not licensed financial, tax or legal advice.