klikAkaun BM

klikAkaun Terms of Service

Between Klik Innovations Sdn Bhd ("Klik", "we") and the organisation or company that registers ("Customer", "you").

Version 1.1. The effective date is shown with this document at sign-up.

Klik Innovations Sdn Bhd, SSM number 202201021984 (1467681-U). Registered address: 118G, Jalan Tiga, Batu Caves, Centrepoint, 68100 Batu Caves, Selangor.

This document includes Annex A (Refund and Cancellation Policy). Annex A is part of these terms. The Data Processing Terms are the second document you accept at sign-up.

1. The service

  • klikAkaun is online accounting software for SMEs and surau or committees: ledger, statements, reports, documents and team tools, depending on the package (AIRA, SARA, CLARA, VARA).
  • The service is for organisations and businesses, not for individuals as end users.
  • We prepare statements and packs for your company secretary and auditor to submit. We do not file anything with SSM, LHDN or any authority for you.
  • Features marked "Coming soon" are not available yet and are not promised.
  • klikAkaun is a tool. It is not licensed financial, tax, legal or accounting advice. You and your advisers are responsible for your decisions and statements.
  • Current packages, features and prices are on the pricing page.

2. Registration and account

  • The signatory must be authorised to act for the organisation.
  • To verify, we ask only for the registration certificate (SSM or ROS) and a letter authorising the signatory. We do not ask for IC or MyKad copies.
  • We may reject an application if the documents are incomplete or invalid, the signatory is not authorised, or the business is unlawful or high-risk. If we reject it, the setup fee is refunded in full (Annex A).
  • You look after your passwords and user access. Tell us at once of any unauthorised access.
  • Registration details must be true.

3. Payment

  • Packages are paid monthly or yearly, plus a one-time setup fee. Prices are on the pricing page.
  • We issue an invoice. You pay through BayarCash with FPX. Other methods will be added later and we will tell you.
  • Klik bears bank and payment gateway fees. You pay the invoice amount only.
  • Prices do not include SST because Klik is not SST-registered. If Klik registers later, we give written notice first.
  • Referral: a customer referred by a partner gets 10% off the subscription fee for the whole subscription. The discount does not apply to the setup fee.
  • Changing package: the change takes effect on the next invoice. No pro-rata.
  • Price changes: we give written notice at least 30 days before new prices apply. The new price applies from the next invoice after the notice. You may cancel before then.
  • Yearly plans: we send a reminder 30 days, 7 days and 1 day before the renewal date. Money is not taken automatically from your bank account. You pay each invoice yourself.
  • Refunds and cancellation: see Annex A. In short, monthly plans have no pro-rata refund but get a credit if the service is down for more than 24 hours in a month. Yearly plans get a full refund within 14 days after the first payment. The setup fee counts as started at the first setup session.

4. AI: bring your own AI account

  • AI is not included in the package price. klikAkaun works without AI. AI only makes it faster.
  • You connect your own AI account, with the provider you choose (for example OpenRouter, free to start; or Anthropic, OpenAI or another compatible provider).
  • You are responsible for that provider's terms, costs, usage limits and data handling. We do not pay for your AI.
  • Sending data to an AI provider happens by your choice and is your responsibility as the data controller. We do not send your books data to an AI provider unless you switch AI on.
  • What is sent to the AI provider (only if you switch AI on, and only to the provider you choose):
  • AIRA chat: the text you type, and the figures and the names of accounts, funds and parties from your books that are needed to answer. Remarks are removed. For "donor privacy" companies, names of people and IC numbers are removed too.
  • Account suggestions for bank lines: direction, date, amount and the line description (up to 300 characters). For "donor privacy" companies, bank lines are not sent.
  • Reading of PDF statements the normal reader cannot read, after you agree to a special notice: the statement text with holder name, account number, IC, card, phone and e-mail masked. Names inside transaction descriptions are not masked.
  • Receipt reading, if you switch it on: the receipt picture. For "donor privacy" companies, receipt pictures are not sent.
  • Some free models may log prompts or use them for training. You choose the provider and the privacy settings in your account. If you do not want this, choose a paid model that does not train on your data, or do not switch AI on.
  • The in-app support assistant is different. It uses Klik's own Anthropic account, receives only the text of your question (no books or account data) and answers only from our user guide.
  • Free models have request limits, can be slow or busy, and are weaker at accounting questions and reading receipts.
  • AI answers can be wrong. Check them before you rely on them. AI gives insights, not licensed financial, tax or legal advice.
  • Your AI account key is stored encrypted. Do not share it.
  • We publish a list of models we have tested. Models outside the list may work but are not supported.

5. Acceptable use

You must not:

  • use klikAkaun for anything unlawful, including fraud, money laundering or false records;
  • try to reach other customers' accounts or data, or bypass security;
  • upload viruses or harmful content;
  • use it so heavily that other customers are affected (we may limit use, including WhatsApp limits per package);
  • resell or share access beyond your package without permission.

You are responsible for the data you enter and the users you invite (including auditors).

If you enter other people's personal data (for example members, staff, customers), you must have the right to do so. For that data you are the controller and Klik is the processor. This is set out in the Data Processing Terms.

6. Availability and backups

  • Availability is "best effort". We do not guarantee any particular uptime, and we do not guarantee uninterrupted or error-free service.
  • If the service is down for more than 24 hours in a month because of a problem on our side, monthly customers get a credit (Annex A).
  • Planned maintenance: we give at least 24 hours' notice by e-mail or in the app.
  • We take encrypted backups every night and test restores regularly.
  • Backups are for recovery if something goes wrong on our side. They do not replace your own copies. Export key reports regularly.
  • Backups expire within about 13 months.
  • Off-site backups are stored on Google Drive (Google servers outside Malaysia). They are encrypted (age) on our server before upload, so Google cannot read them (see the Privacy Notice).

7. Your data

  • Your books and data belong to you.
  • We do not open your books in normal operations. The Klik staff console does not show the transactions in your books, only administrative information and sign-up applications.
  • If we need to see your books to help you, your account owner gives "Support access" in the app: read-only, for 24 hours or 3 days. Every page viewed is recorded. You can see the log and withdraw the access at any time.
  • Klik server administrators have technical access to the server. That access is used only for maintenance, backups and recovery.
  • We may disclose your data only where Malaysian law or a court order requires it. Where the law allows, we tell you first.
  • We use your data only to provide the service, support you ask for, and security. We do not sell your data.
  • Export: you can export your data at any time in open formats (trial balance, ledger, reports and documents). Do this especially before closing your account.
  • Closing: after the paid period ends, the account is read-only with export for 90 days. Then the data is deleted. Backups expire within about 13 months. We confirm deletion in writing on request.
  • The law may require you to keep your own accounting records. Keep your exported copy before the data is deleted.
  • Records of your acceptance of these terms (name, e-mail, role, time, IP, browser, document version and fingerprint) are kept for 7 years as contract evidence.
  • For personal data, see the Privacy Notice.

8. Suspension and ending

  • Overdue payment: we send reminders by e-mail and WhatsApp on day 1, day 7 and day 14 after the due date. On day 30 the account becomes read-only. Nothing is deleted. Export and payment always work. The account returns to normal as soon as you pay.
  • We may lock the account (read-only) immediately if you break section 5 or there is a security risk. We try to tell you first where we can.
  • You may cancel at any time. See Annex A.

9. Changes to these terms

We may change these terms. We give notice by e-mail or in the app at least 30 days before the new terms apply. If you disagree, you may cancel before that date. Acceptance of new terms is recorded (version and time). For major changes we ask you to accept again.

10. Limitation of liability

  • Klik's total liability to you for all claims is limited to the fees you paid to Klik in the 12 months before the event.
  • Klik is not liable for indirect loss, including lost profit or opportunity, and fines or penalties from SSM, LHDN or any other authority because of late statements.
  • This limit does not apply to anything that cannot be limited under Malaysian law.
  • We are not liable for damage or loss caused by an AI provider or another third party that you choose.
  • We are not responsible for decisions you make from AI answers or from reports you did not check.

11. Governing law and disputes

  • Malaysian law applies to these terms.
  • We try to settle disputes in good faith, first by talking, then through mediation.
  • If that fails, the dispute goes to the courts in Kuala Lumpur, Malaysia.

12. Support and contact

  • Support is self-service first: FAQ, user guides and the in-app support assistant.
  • If you still need help, contact WhatsApp 011-1040 7107 or e-mail klik.innovations@gmail.com. We do not promise a particular response time.

AI insights are information only, not licensed financial, tax or legal advice.

Sign upWhatsApp